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Terms and Conditions

Terms and Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to VSJ Internet Services Private Limited.

VSJ Internet Services Private Limited is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The VSJ Broadband app stores and processes personal data that you have provided to us, to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the VSJ Broadband app won’t work properly or at all.

The app does use third-party services that declare their Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

You should be aware that there are certain things that VSJ Internet Services Private Limited will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but VSJ Internet Services Private Limited cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, VSJ Internet Services Private Limited cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, VSJ Internet Services Private Limited cannot accept responsibility.

With respect to VSJ Internet Services Private Limited’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. VSJ Internet Services Private Limited accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android – the requirements for the system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. VSJ Internet Services Private Limited does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2023-12-01

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at

Terms of Service

Please read the following information carefully before using this service. You may not use the service without accepting these Terms and Conditions.

1. Understands that the Internet Services is governed by Internet Service Provider and other applicable licenses and laws of the Indian Government (Department of Telecommunications). Customer shall therefore ensure compliance to ALL such license conditions and laws and also ensure that Internet Services (hereinafter “Service”) provided by VSJ Internet Services Private Limited (herein after “VSJ”) is not connected with PSTN (Public Switch Telephony Network). Any infringement would result in termination of Service without any notice. This will be in addition to any action taken by the Government, or under the Law. Understands further that the Internet contains unedited materials some of which are sexually explicit or may be offensive to some people. Customer accesses such material at his own risk. VSJ has no control over and accepts no responsibility whatsoever for such materials.
2. Shall also not use the services for any anti-national activity.
3. Understands that customer is fully responsible for any misuse of IP’s allotted to him by VSJ .
4. Understands further that under no circumstances shall VSJ , its affiliates or its contractors be liable for any direct, indirect, incidental, special, punitive or consequential damages that result in any way from Customer’s use of or inability to use Service or any part thereof, or Customers reliance on or use of information, services or merchandise provided on or through Service, or that results from mistakes, omission, interruption, errors, defects, delays in operations, or transmission, or any failure of performance.
5. Will allow personnel of VSJ or Vendor so authorized to install equipment as also lay necessary cables for the connectivity.
6. Will arrange for installation of CPE (Customer Premises Equipment) at a safe place free from dust, humidity and heat, preferably in an air-conditioned environment in case that is provided by VSJ.
7. Shall allow necessary access for maintenance activities of such equipment whenever required by VSJ at its premises.
8. Arrange for un-interrupted and regulated (Sine-wave) power supply for equipment of specifications supplied by VSJ, if the equipment has been installed by VSJ.
9. Shall pay the royalty to WPC and all other statutory fees or charges to make the service operational.
10. Will not resell the bandwidth/connectivity provided by VSJ until and unless otherwise agreed separately with VSJ in writing as an addendum to this Agreement.
11. Will pay to VSJ for taking Service from them at the prescribed rate, as described on the face of this form. Rates may be revised from time to time. Customer will be informed in writing, through any means of communication possible, in case the rates are revised. Payment must be received by the due date to avoid suspension/ disconnection of the service. Non-receipt of the invoice by customer cannot be a reason for non-payment. The customer must contact the accounts department of VSJ and obtain duplicate copies of the invoice, if required.
12. Understands that the date of placement of order is deemed to be the date of this Agreement.
13. Understands that it is the Customer’s responsibility to get last mile connection from the nearest available source unless specifically mentioned in the front of this Agreement.
14. Understands that the Customer will make payment, for Service, in favour of VSJ Internet Services Private Limited, payable at Lucknow. If the payment is made in cash, Customer must insist to have a proper/ valid receipt against cash payment and submit the same with VSJ as and when requested by VSJ. The Customer may make the payment also by purchasing vouchers available at VSJ, Authorized Agents or websites.
15. Understands that all hardware equipment including Access Equipment at Customer’s Premises supplied by VSJ would remain property of VSJ and Customer will not prohibit authorized employees of VSJ or Vendor so authorized to access, maintain and replace the equipment or any part there of installed inside Customer’s premises. Customer undertakes not to obstruct removal of the equipment installed inside Customer’s premises by VSJ or Vendor so authorized on VSJ written authorization on discontinuation / disconnection of services or termination of service under “Exit Policy”, since the same is the property of VSJ.
16. Understands that Customer Premises Equipment is third party equipment procured by VSJ for providing connection to Customer. VSJ shall make all efforts to get this equipment repaired at the earliest and at its sole discretion decide whether a defect in the equipment is to be repaired or the defective part is to be replaced. Customer undertakes not to obstruct or prohibit VSJ or Vendor so authorized on VSJ”s written authorization to take the equipment or any part of it from Customer premises thereof for rectification to its service centre when deemed so necessary by VSJ at its sole discretion. All defective parts after replacement and other replacements become the property of VSJ, Customer having no right over them whatsoever.
17. Shall undertake all necessary Government permissions, clearances and approvals to make the service operational beyond the Service provided by VSJ.
18. Understands that civil engineering works, if any, shall be the responsibility of Customer. Customer will ensure that necessary formalities for undertaking such works are obtained from the property owners and Government authorities, wherever necessary.
19. Advance rental will be forfeited in case of any delay from customer’s side related to power and space issue at BTS end.
This Agreement is valid for an initial term for one year and renewed automatically for a one year term on the expiry of the previous term unless terminated by VSJ or Customer as per this clause and “Disconnection Terms” mentioned elsewhere in this Agreement. VSJ can terminate this Agreement by giving one month notice. Customer may terminate this Agreement after the initial term by giving one month notice. Customer is liable to pay service fee for the balance of the term if he desires to terminate or terminates this Agreement. In addition, Customer is also liable to pay one month service fee if the Customer terminates the Agreement without providing adequate notice.
a. VSJ retains the right to terminate this Agreement immediately in case of Customer’s default under clause 1,2,3,5,6,7,10 and 14 of “Customer’s Obligations”. b. Any loss of business suffered by the Customer due to disconnection affected under clause a above will be his own responsibility and so borne by him. Disconnection under clause a above will not require any notice and no refund will be given to the Customer for unused portion of Service.
The laws of India shall govern this Agreement. The parties shall submit to the exclusive jurisdiction of Courts in Lucknow. The Customer shall abide by all the applicable laws, rules and / or regulations and shall keep VSJ indemnified against any damage, loss and claims arising out of its negligent acts or omissions. The Customer must indemnify VSJ against any claims or legal proceedings arising from provision of Service, which are brought against VSJ by anyone using Service under or through Customer because: 1. Service is used in breach of terms /conditions in this Agreement. 2. Service is faulty and cannot be used by a third Party.
VSJ shall not be responsible or liable for any failure on its part to fulfil its obligations contained herein if such failure is on account of a force majeure event. Force Majeure shall mean such unforeseeable occurrences beyond the reasonable control of VSJ such as: 1. Acts of God, natural catastrophes, frequency interference from external source, epidemics, earthquakes; 2. Strikes and blockades; either by VSJ personnel or others affecting Service. 3. War or war-like conditions, mobilization, revolutions or riots, acts of public enemy, sabotage, terrorism; 4. Restriction by or actions, omissions or interventions of Indian public authorities (including but not limited to changes in laws, regulations or import / export, security restrictions). 5. Disconnection or deterioration of service by VSJ vendor.